Process Predicts Product
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Part 1: What?What are the 3 levels of documentation every organization should have? How do mission, vision, and values constrain strategic goals and become operationalized in policies and procedures? How do project and process documentation differ? Learn the essentials of organizational documentation.
Part 2: Why?Why proceduralize your operations? What are the 6 drivers motivating organizational documentation? What criteria determine whether it’s worth the time to define and document procedures? Learn the benefits you and your team will gain from proceduralizing your workflow.
Part 3: How?How do you proceduralize day-to-day work? Where should you start in order to gain greatest impact? How do you write effective policy, procedure, and system documentation? How do you organize and distribute it? Learn the details of documentation with step-by-step recipes and annotated examples.
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Table of ContentsUse the disclosure triangles to delve into chapter topics in more detail.
Part 1: What?Part 2: Why?Documentation DriversPart 3: How?Prioritizing ProceduralizationA Policy PerspectiveStandard Operating Procedure ProceduresOrganizing EfficientlyImplementing EffectivelyAppendices |